Complaints and Adverse Information

Procedurally apart from Council actions heretofore described and explained, MEMAAC may receive and is obligated to investigate legitimate complaints about an institution from any source that in any way pertains to MEMAAC criteria.

Also, MEMAAC periodically receives and may investigate information from governmental agencies or other accrediting agencies, or through public media sources, which may indicate possible criteria violations. Adverse information may include, but is not limited to, low completion rates, low placement rates, high default rates, tuition refund problems, negative audits or program reviews, and governmental agency investigations.

When the staff of MEMAAC, with delegated authority to do so, determines that a complaint or adverse information warrants investigation, it will notify the chief executive officer of the institution in writing about the complaint or adverse information, and a copy of the information will be provided. The institution is requested to submit to the Council office its version of the conditions or circumstances which led to the complaint or adverse information. The complainant also will be informed in writing that the institution has been contacted and has been requested to provide information. Any governmental agency providing adverse information to the Council may be informed at the discretion of the Council of the action taken on the adverse information.

The role of the Council in resolving complaints and investigating adverse information is to determine whether the institution is out of compliance with one or more accrediting standards to which the complaint is addressed or to which the adverse information applies. After such determination, MEMAAC may then do one of the following:

  1. dismiss the complaint or terminate further investigation of the adverse information;
  2. postpone a final action on the complaint or adverse information if there is evidence that the institution is making progress to rectify the situation or if more investigation is necessary; or
  3. notify the institution that, on the basis of information available, MEMAAC has determined that the institution is failing to comply with the Accreditation Criteria and that the institution is:

1)      directed to show cause why its accreditation should not be suspended, revoked, or otherwise conditioned;

2)      directed to submit a report to MEMAAC detailing plans for rectifying the area(s) of noncompliance; or

3)      directed to undergo a special on-site evaluation.

The Council will inform the complainant of the determination by the Council and the disposition of the complaint.